Once upon a time, I had good things to say about Truly Nolen pest control. Now, I’m convinced that the only “true” thing about them is their felonious incompetence.
Edit: This post has been updated. Click here for the latest info.
Never have I been so incensed by a company in my entire life — not even with Comcast. Comcast irritates me, but they at least listen to me and I get the feeling that they’re trying to do their best with what they have. Truly Nolen, by comparison, seems almost willfully negligent, incapable of listening to or comprehending us, and perhaps even engaged in a campaign of double-billing customers in the hopes that they won’t notice. Can I prove the latter point? Certainly not, but after everything else I’ve been through, you can see how the theory might creep in.
When we discovered rats in our attic this past January, we weren’t quite sure where to turn at first. When I called Truly Nolen, who had been handling our pest control service for years, I was pleased to learn that they also did rodent control. We had to enter into a second agreement for rodent service, and prepaid for the entire year’s worth of quarterly trap checking and baiting (which netted us a 5% discount.) The quarterly charges consisted of $120 for three quarters — April, July and October — at $40 per quarter.
The trouble began in April. For our first quarterly service call — which takes the technician all of about five minutes, and which he does without even knocking on our door — we were billed $40. Obviously, since we’d paid for all three remaining quarters up front, this confused us. We called our local Truly Nolen office, which handles all of our billing, and they told us it was a billing error. “Oh, just forget about it,” they said.
So we did. Until July, when our Q3 service was done, and we were billed again. This time, when we called the local office, the customer service rep didn’t seem to understand the issue and would not waive the bill. My wife got into a verbal altercation with her until the manager was called on the line, at which point he said that the $40 charge “wasn’t worth losing a customer over” so he would forgive it.
Although that was the end result we wanted, I still felt dissatisfied. I didn’t want the charge waived because of some manager’s desire to retain a customer. I wanted it waived because we shouldn’t have been charged in the first place. But they could not understand that. It boggles my mind why they couldn’t look into our customer file and see the same carbon paper contract I myself am looking at, which clearly states 3 x $40 quarterly payments for a total of $120, already paid in full on January 29th of 2008.
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Going About It The Wrong Way
By Chief Oddball on April 23rd, 2007 at 10:41 am
Filed under Commentary, Rants ··· 7 Comments
I’ve been getting more and more interested in finding things we can do at home to help be more friendly to the environment. And yesterday was Earth Day. But seriously, if the “Hollywood elites” want people to get on board with the green movement, some of them are clearly going about it the wrong way.
Are you insane? Are there not more useful, entry-level things you can ask people to do, Sheryl? Like switch to fluorescent light bulbs? Or turn off the lights when they leave a room? Or turn the water off when you brush your teeth? If you start encouraging people to make easy changes that they can live with, they’ll be more likely to voluntarily want to do more. If you ask them to do something ridiculous, like wipe their butt with one square of toilet paper — is that even possible? — they’ll just tune you right out and not listen to anything else you have to say.
Hell, I know I’m going to tune you out, Sheryl, because your disconnection from reality shows you’re apparently out of your mind. In fact, I have half a mind to deliberately ensure I never ever buy another album or song you have any part in.
And next time, Sheryl, just ask people to buy a bidet.
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