Posts Tagged ‘stupid people’

Truly Nolen: Truly Incompetent

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Once upon a time, I had good things to say about Truly Nolen pest control. Now, I’m convinced that the only “true” thing about them is their felonious incompetence.

Edit: This post has been updated. Click here for the latest info.

Never have I been so incensed by a company in my entire life — not even with Comcast. Comcast irritates me, but they at least listen to me and I get the feeling that they’re trying to do their best with what they have. Truly Nolen, by comparison, seems almost willfully negligent, incapable of listening to or comprehending us, and perhaps even engaged in a campaign of double-billing customers in the hopes that they won’t notice. Can I prove the latter point? Certainly not, but after everything else I’ve been through, you can see how the theory might creep in.

When we discovered rats in our attic this past January, we weren’t quite sure where to turn at first. When I called Truly Nolen, who had been handling our pest control service for years, I was pleased to learn that they also did rodent control. We had to enter into a second agreement for rodent service, and prepaid for the entire year’s worth of quarterly trap checking and baiting (which netted us a 5% discount.) The quarterly charges consisted of $120 for three quarters — April, July and October — at $40 per quarter.

The trouble began in April. For our first quarterly service call — which takes the technician all of about five minutes, and which he does without even knocking on our door — we were billed $40. Obviously, since we’d paid for all three remaining quarters up front, this confused us. We called our local Truly Nolen office, which handles all of our billing, and they told us it was a billing error. “Oh, just forget about it,” they said.

So we did. Until July, when our Q3 service was done, and we were billed again. This time, when we called the local office, the customer service rep didn’t seem to understand the issue and would not waive the bill. My wife got into a verbal altercation with her until the manager was called on the line, at which point he said that the $40 charge “wasn’t worth losing a customer over” so he would forgive it.

Although that was the end result we wanted, I still felt dissatisfied. I didn’t want the charge waived because of some manager’s desire to retain a customer. I wanted it waived because we shouldn’t have been charged in the first place. But they could not understand that. It boggles my mind why they couldn’t look into our customer file and see the same carbon paper contract I myself am looking at, which clearly states 3 x $40 quarterly payments for a total of $120, already paid in full on January 29th of 2008.

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Tactless

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The Internet is enabling the proliferation of a culture entirely bereft of tact.

Think of it. Online, you can be completely anonymous and almost entirely unaccountable for your actions. This kind of anonymity can be a great thing. It can encourage debate and discussion where censorship (or even persecution) would otherwise result. But it also removes the perceived necessity to act with candor when dealing with other people. In and of itself, this results in little more than a couple of anonymous Internet-goers getting each others’ panties in a bunch. But I think it’s trickling down into actual human civilization now, particularly here in the United States.

I’ve been “online” since the early 1990s. Back then, it was a different experience. Most people who had Internet access were either computer science students or professionals, which naturally contributed a sort of intellectual quality and ethical standard to a majority of dealings online. Nowadays, I rarely post on message boards or other open forums of discussion, because so many people get so easily rubbed the wrong way, and have such a hard time being civil about their disagreements. Usually I read forums, absorb information, and contribute only when I have something meaningful to say. On one board where I’ve been a member for six years, my post count is just under 2,300. It takes others just weeks to accumulate the same number, although most of what they have to say is dreck.

People start flamewars over the most ludicrous shit. In addition to the age-old PC vs. Mac wars that are still going on, you’ll have people insulting each others’ integrity over something as inane as which is the best online DVD rental service, or whether American cars are engineered by a bunch of peanut-eating chimpanzees. And then there are the people who believe their opinion is so important it deserves to be injected, in the most hostile manner possible, into every conversation imaginable. For example, the poster on our local newspaper website, who felt it necessary to refer to U.S. soldiers as “war criminals” and compare the U.S. military to the Wehrmacht — on a story about the tragic death of a U.S. soldier in a car accident on our local roads.

I can’t help but draw a parallel between the increasingly boorish online behavior of most Americans, and their increasingly boorish behavior in real-life social situations. Obviously, the existence of the Internet is not at fault, but it provides a handy medium for those who desire to shed their ethical restraints to do just that, after which they become accustomed to the practice.

Sir Isaac Newton purportedly said, “Tact is the art of making a point without making an enemy.” It is an art that is sadly lost on most of modern American society.

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Another Grim Reminder

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I awoke today to discover another grim reminder in the local newspaper — a reminder of just how inexplicably dangerous it is to get behind the wheel in Florida.

Stephen Curtis Pierce, age 54, was backing out of his driveway on Anton Court, when he exited his Toyota Avalon while it was still in reverse around 10:22 p.m. Tuesday, reports Florida Highway Patrol.

The vehicle proceeded in reverse traveling clockwise, striking a mailbox and also pinning Pierce under the car. Piece died from the incident, FHP reports.

Naples Daily News

Did the guy just step out of the car while he was in the midst of backing down his driveway? Did he fall out? Even if he suffered a medical condition and had a heart attack, for example, how do you fall out of a moving car unless the door was already open?

I could try to wrap my head around this all day, and never get anywhere.

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Manager Rips Off Local EB Games

Apparently there have been some “hijinks” at the local EB Games store where I usually shop — the manager of the store embezzled between $50,000 and $70,000 from the company back in 2005. Tasked with making the nightly cash deposits for the store, he routinely went to Kinko’s instead, where he used pink paper to create fake bank deposit receipts, then kept the cash for himself. Wonder if the Kinko’s people ever looked at him funny?

Full article in the Naples Daily News.


Funniest Burnout Video Ever

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Highlights:

  • Vomit-green Scion xB, lowered to the point of immobility.
  • Water added to the driveway so the wheels would spin.
  • After a few seconds of annoying Black & Decker sounds, the transaxle snaps.
  • Simultaneously, the side marker light pops out. ZING! Instant win.

Part not shown:

  • Driver crawls away and slits his own wrists.
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Hectic

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This has been one incredibly, laboriously, unbelievably long month. Almost every day of it has been filled to the brim with work and responsibilities, which in and of itself isn’t unusual for me — but the round-the-clock nature of those responsibilities has been. For the last two weeks, with both of my managers (and the development staff) in China and the sales team in the central plain states of the U.S., I’ve been serving two very different masters on opposite sides of the earth. Just as one goes to bed, the other comes online. And they all want something from me. The result is that if I happen to be online, ever, even in the middle of the night, I could be contacted about work.

And I have been. I’ve been brought into instant message chats, Skype conversations and phone calls at 10 and 11 o’clock in the evening, after 8 to 10 hours straight of working on sales presentations for huge upcoming accounts, rebranding packages for new customers and adding new or updated products to our websites. It’s been a dawn-to-dusk affair.

This week has been the most grueling. At the ops meeting on Monday, I learned of a very large new sales prospect (which I can’t describe here for exclusivity reasons) that would require some of my attention. Sure enough, I put in a day’s worth of extra hours on Monday and Tuesday alone, designing and compositing imagery for a PowerPoint presentation as well as mocking up customized screenshots of our application. The result is smashingly good, if I do say so myself (an assessment with which my managers also agreed), but I’m beat. This feels like the ninth day of a fifteen-day week, and it’s only Wednesday.

All of this will be worth it, though, and to be honest, it couldn’t have come at a better time. Apple and I are going on vacation next week, spending five leisurely days somewhere that isn’t here. We’re bringing her laptop computer, but only for watching anime and surfing the web. I’m not checking my work email, I’m not forwarding my desk phone to my cell and I’m basically just not going to work for five days. And oh yes, it’s going to be bliss.

The downside is, those five days off are five days I won’t get paid. I work as a contractor and don’t get benefits like vacation or sick days; I can take them if I want, but it’s on my own dime. As such, all these extra hours I’m working this week will serve quite nicely to help offset those vacation days. I was planning to work a full day on Saturday and Sunday, as well as next weekend too, which would make up 4 of those 5 days. But with all these extra hours I’ve already put in, that’s going to get even easier. Hallelujah.

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Going About It The Wrong Way

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I’ve been getting more and more interested in finding things we can do at home to help be more friendly to the environment. And yesterday was Earth Day. But seriously, if the “Hollywood elites” want people to get on board with the green movement, some of them are clearly going about it the wrong way.

Singer Sheryl Crow has said a ban on using too much toilet paper should be introduced to help the environment.

Crow has suggested using “only one square per restroom visit, except, of course, on those pesky occasions where two to three could be required”.

BBC News

Are you insane? Are there not more useful, entry-level things you can ask people to do, Sheryl? Like switch to fluorescent light bulbs? Or turn off the lights when they leave a room? Or turn the water off when you brush your teeth? If you start encouraging people to make easy changes that they can live with, they’ll be more likely to voluntarily want to do more. If you ask them to do something ridiculous, like wipe their butt with one square of toilet paper — is that even possible? — they’ll just tune you right out and not listen to anything else you have to say.

Hell, I know I’m going to tune you out, Sheryl, because your disconnection from reality shows you’re apparently out of your mind. In fact, I have half a mind to deliberately ensure I never ever buy another album or song you have any part in.

And next time, Sheryl, just ask people to buy a bidet.

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No Avocado? Sue ‘Em

Most people simply wouldn’t buy the product again, but this lady apparently has a retribution complex — she’s suing Kraft Foods because their guacamole dip doesn’t contain enough actual avocado for her taste. Whoa, imagine that — a processed, prepackaged dip product that doesn’t actually contain fresh ingredients. Did you just emerge from a time capsule, woman?

If karma truly does exist, one day this lady will choke to death on a goddamn avocado. (Or get run over by a Kraft truck, maybe.)


More Homeowners Association Madness

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AP file photo

Not ours, at least. This time, it’s an HOA in Pagosa Springs, Colorado, which has ordered resident Lisa Jensen to take down her holiday wreath that’s shaped like a peace symbol (pictured at right). The association is using a covenant that bars signs “that can be considered divisive,” after a handful of residents actually complained about the wreath.

Some of the complainers seemed disturbed that the peace symbol was really a subliminal way of dissing the war in Iraq. (Yeah, like that war is really working so well right now.) Others, though, were upset because they saw the peace sign as “a symbol of Satan.” Uh, maybe they’re thinking about a pentagram? I didn’t grow up in the ’60s or anything, but since when has a peace sign ever represented Satan?

Unfortunately, it looks like these misinformed few have captured the attention of Bob Kearns, president of the association, who seems to have made it his personal mission to make Jensen take her wreath down. Jensen, in an ironic twist, was a former president of this very same association! Hmm, do I detect some political motives here?

In case you haven’t sniffed the stink of political corruption yet, try this on for size: When Bob Kearns ordered the HOA’s architectural control committee to require Jensen to remove her wreath, the committee dissented, concluding instead that it was merely a seasonal symbol that didn’t say anything divisive. Kearns responded by firing all five members of the committee.

This news just underscores the danger that comes with granting otherwise ordinary busybodies pseudo-police powers by electing them to an HOA. As we are perhaps witnessing here, it can become a vehicle for these grouches to “get back at the Joneses” through irrepressible legal methods, often to the financial ruination of entire families. Just another reason why Apple and I will be looking for residences outside the purview of such an entity as we make plans for our next home.

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Personal Isolationism

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Apple was up at the salon getting her hair cut this morning when she happened to overhear the following pearl of wisdom from an old fuddy-duddy sitting nearby:

“Why are we paying for all those Americans who are getting evacuated from Lebanon? What a waste of our tax dollars! They should have known better than to go there, and why are we having to pay for them to be rescued?”

Unidentified old poop head

The hairdresser who was listening to this old woman’s rant didn’t say anything, probably because he couldn’t think of a rational enough response to such selfishness.

Yes, violence in the middle east has flared up to new heights, which isn’t entirely unexpected given the region’s history. Yes, some Americans actually vacation in Beirut — not all vacations necessarily involve lying on a beach developing melanoma; some folks actually like to visit other cultures or learn the history of one of the world’s elder civilizations during their time off. And yes, these people are citizens of our country, who just happened to be in the wrong place at the wrong time. Why shouldn’t our government (and by extension, us) help extract them from harm’s way? I can think of far worse uses for our tax dollars, personally.

These are the kinds of attitudes that develop when you sit around all day long in your bunker and never interact with another member of human society. Your world shrinks to the size of your living room, and you begin to think that if a government program does not benefit you personally in some way, then it’s a waste of time, money and labor. Personally, I hope that old fudgepacker someday winds up in a distant country while on vacation, a war breaks out, and in response to her pleas for help, the government says, “Sorry, we think saving your life is an inefficient use of our citizens’ tax dollars, so good luck and we hope you don’t die.”

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