For the last week or so, I’ve been following the news of Apple’s latest generation iPhone: the iPhone 4. Since AT&T made most of the owners of last year’s iPhone 3GS eligible for upgrade immediately, I decided to go ahead and get an iPhone 4, then sell my 3GS to make up the difference. It was a potentially net-zero-cost transaction for me, so I couldn’t really lose.
Yesterday, however, as the first of the iPhone 4 pre-order customers began to receive their phones by mail, something strange and unnerving happened. There were lots and lots of complaints. I occasionally follow the discussion forums at MacRumors.com, one of the premier Apple fan sites, and the vitriol was really flying around in there.
Now, don’t get me wrong: Serious aficionados of just about anything, from electronics to fine wines to sports cars, tend to be the most vocal nitpickers. Accordingly, there are always complainers during every Apple product launch. Last year, for example, when the iPhone 3GS arrived, many people were complaining because the color tone of the screen was too warm compared to earlier models. Others pontificated that the sleep/wake switch was loose and rattly. I didn’t experience these problems, either that or I’m just not hardcore enough for them to affect me. Since I bought it a year ago, I would describe my experience with my 3GS as “outstanding.”
The iPhone 4 launch was different. I started seeing many threads of complaints, some about trivial matters as you would expect (“My speaker sounds tinny!” or “Does anyone else’s phone rattle when you tap on the back, like, really hard?”), but others about potentially showstopping problems. One thread that seemed to be gaining traction was the “proximity sensor” thread. The iPhone has a sensor so it knows when you’re holding it up to your ear to make a call, and thus shuts off the touch screen so you don’t press buttons with your face. Apparently, a handful of people received iPhone 4 units with faulty sensors and were pressing all manner of buttons with their cheek, even hanging up in the middle of calls. Ouch.
The worst issue, however, and by far the fastest-growing one, was the signal loss issue. Specifically: What happens when you hold your iPhone 4 a certain way, and your palm, thumb or finger happens to cover up the small black seam between the Wi-Fi / Bluetooth / GPS antenna band and the UMTS / GSM antenna band? Apparently, as some users were finding out, it causes their iPhone to lose almost all reception, drop calls and completely stall data traffic.
Now, to be fair, there are people who are reporting that they cannot recreate this issue. I happen to know one of them. But there are also way, way too many people reporting that it is a problem for this to be an “imagined” defect, or a case of PEBCAK (or PEBCAP, in this case). I mean, there are problems that aren’t really problems, like the moron who posted “Every picture I take with the iPhone 4′s flash enabled is all washed out!” only to discover that he had forgotten to remove the protective plastic sheet from the back of the phone (and, thus, the camera lens). But then there’s something like the antenna issue, where you have dozens of people posting YouTube videos demonstrating it. (Want more videos? Oh yeah, there’s more.)
Comments (1)
