What a Damn Waste of Time
As you may know, I’ve been waiting since last Wednesday or Thursday for my insurance company to get to the “next step” in processing my total loss claim so that we can get this whole silly mess put behind us. The woman who was assigned to our case was not even in the office most of that time, so I had to talk to other people who would look up my file and give me vacuous answers that told me next to nothing. Finally, this morning, the mysterious vanishing woman finally called me to discuss further arrangements—but she called my house. I’m not at my house during business hours, I’m at work.
So, I spend the whole rest of the day playing phone tag with this lady. I called her at least eight times, and my call went straight to voicemail every time. (I figured leaving one message was enough.) Finally, FINALLY, at 3:30 this afternoon, during one of my random calls to her number, I got her on the phone. At last! But it just wasn’t my lucky day, because the woman proclaimed that her computer was acting up and she would have to call me back once it started working again.
That apparently never happened, because I never got another call. Oh, I tried placing my own. I dialed her office number at least another three times since, and kept going to voicemail—except for the last time, whereupon I sat on hold for about ten minutes listening to music, then the phone on the other end started ringing—but never stopped, as no one (neither man nor machine) ever picked up. I hung up in disgust. It is now 5:00 and they’ve probably all left for the day. Tomorrow, on our next turgid episode…
Categorized as Rants